A Foundation for Effective Services
John O’Brien & Beth Mount
1980
The principle of normalization is a foundation for planning and operating human services and a a vantage point for judging service quality. this paper defines the principle of normalization and highlights program features which influence the quality of life it supports for those it serves.
Normalization is..
the utilization of culturally valued means in order to establish and maintain personal behaviours, experiences and characteristics that are culturally normative or valued.
