Yeiter spent 50 years learning from ‘magnificent human beings’ — especially those who challenged systems of care with ‘behaviour type labels’. They were his instructors — and his friends. “To find out, you gotta look in.”
Yeiter invites us to look inward in our search for ways to help people who engage in “difficult” behaviors. With decades of experience in the field of disabilities, he challenges us to examine our assumptions about why people act differently and to build communities where all people are welcome. Through personal stories and anecdotes, he describes his sometimes painful, often humorous journey of “looking in” and he shares important lessons about listening not only to the individuals served, but also to their entire community — family, friends, and caregivers.